Help center · Direct answers

Every question. Plain English.

Pricing, earnings, contracts, and the things drivers actually ask before they sign. If your question isn’t below, email a human.

Money

How much do drivers actually keep?: 100% of every fare and 100% of every tip. We don't take a commission. Ever. Our entire business model is the driver subscription — $49/month for the entry tier. Tier up only when you earn enough to want more dispatch lanes.
What does the subscription cost?: $49/month at the entry tier, with higher tiers unlocked based on your weekly earnings — not a sales call, not a contract negotiation. The first 30 days are free. We don't capture a card until day 31. Cancel before then and you owe nothing.
Are there hidden fees?: Stripe payment processing (the same 2.9% + 30¢ Stripe charges everyone) passes through to the driver, since the rider's card pays the driver directly. There is nothing else. No booking fee. No service fee. No platform fee.
How do I get paid?: Payouts run via Stripe Connect to the bank account on file. Default is daily for new drivers and instant after the first month — instant payouts cost the standard Stripe instant fee. Riders can also pay you in cash, Venmo, CashApp, or Zelle if you both prefer.

Getting started

How fast can I start driving?: Sign-up is under ten minutes if your license, registration, and insurance documents are on hand. Background check turns around in 24 hours for most drivers. We don't require minimum trip counts to unlock features.
When does the platform launch?: Utah first — Wasatch Front (Provo, Salt Lake, Orem, Ogden, Lehi, Sandy) — summer 2026. The first 100 Utah drivers lock in $49/month for life as Founding Drivers. After Utah stabilizes, the next state is whichever state has the most driver votes on /expand.

Independence

Can I really set my own rates?: Yes. You publish a Fair Fare card — base fare, per-mile, per-minute. Riders see your card before they tap Book. No algorithmic surge. No centralized rate board. The number on your card is the number on the receipt.
Do I own my riders?: Every rider who books you lands in your CRM — name, phone, email, ride history, notes. You can email them, text them, ask for referrals. If you ever leave RideAtrium, the export takes them with you. The relationship belongs to you, not the platform.
Are there contracts or clawbacks?: Month-to-month. Cancel any time from inside the app. No early-termination fee. No clawback on bonuses you've already earned. No long-term contract for any tier.
Will I be penalized for declining rides?: No. Acceptance rate isn't used to throttle dispatch, restrict features, or reduce earnings. You drive when you want, decline when you want, and there is no algorithmic memory of either choice.

Private reservations

What counts as a private-reservation driver?: A driver who already has their own riders — repeat clients, airport runs, weddings, hotel pickups, business travel, daily regulars — and books them directly instead of waiting on Uber/Lyft dispatch. RideAtrium gives that book a real home: a personal booking page, a rider CRM, and a Stripe-powered fare quote your riders can pay in one tap.
Do I have to give up Uber and Lyft to use RideAtrium?: No. RideAtrium is for the riders you already own — the ones who text you directly. Keep driving Uber and Lyft for fill-in time if that's how your week works. We're not a substitute for those platforms; we're the platform for your direct-booking business.
Will RideAtrium send me new riders?: Honestly — no, not at first. Your book of riders is the engine. RideAtrium gives you the tools to manage and grow that book: a shareable URL, a QR code business card, an email list of your past riders. Don't sign up expecting an algorithm to assign rides.
Do you guarantee a 4-hour response or a per-week ride quota?: No quota is required to use RideAtrium. Promotional guarantees (like the Utah-only DRIVEUTAH bonus) may have separate eligibility requirements documented on their own page. The base subscription has no acceptance-rate gate, no minimum ride count, and no clawback for declining work.
Is RideAtrium legal for airport pickups, weddings, and hired-driver work?: RideAtrium is the booking and payment layer. Drivers are responsible for proper licensing, commercial insurance, airport permits, and local compliance. We don't pretend to make a non-permitted airport pickup legal — that's between you, your insurance, and the airport authority. Most of our private-driver applicants already operate as a registered business.
Can I invite my existing private clients to book through my page?: Yes — that's exactly the point. Your application asks whether you'd invite your current riders, because that's the strongest signal of fit. The platform is designed so you can hand a printed QR card to a hotel concierge, share your URL in a thank-you text, or auto-rebook a regular in two taps.
What happens to my rider book if I leave RideAtrium?: You take it with you. Export the full rider list (names, phones, emails, ride history, notes) as CSV from inside the app. Anytime. We don't lock the relationship inside our walls — that's the whole reason this product exists.

Trust & safety

How is RideAtrium different from Empower?: We share the zero-commission model with Empower. We don't share their problems. Background checks are mandatory and continuous. Driver and rider liability insurance is included. App stability is built on a stack we own end-to-end. We launch compliant in every market.
Who owns RideAtrium?: Ben Hirsch. Solo founder. Active rideshare driver in Utah. The company is private and bootstrapped. Numbers — drivers, rides, earnings paid out — are public and live on /open, pulled in real time from production.
What happens if RideAtrium fails?: You leave with your book of business. Export your rider list as CSV from inside the app. Keep your bookings page (rideatrium.com/your-name) routing through whatever you build next. Nothing about your livelihood is locked inside our walls.

Still have questions?

Try it free for 30 days.

No card until day 31. Cancel any time. The fastest way to find out is to drive a week.

Apply to drive See pricing →